{"paper":{"title":"Speech-based Multimodel Pipeline for Vietnamese Services Quality Assessment","license":"http://creativecommons.org/licenses/by-sa/4.0/","headline":"","cross_cats":[],"primary_cat":"cs.CY","authors_text":"Minh-Duc Pham, Quang-Anh N.D., Thai Kim Dinh","submitted_at":"2024-12-13T03:41:55Z","abstract_excerpt":"In the evolving landscape of customer service within the digital economy, traditional methods of service quality assessment have shown significant limitations, this research proposes a novel deep-learning approach to service quality assessment, focusing on the Vietnamese service sector. By leveraging a multi-modal pipeline that transcends traditional evaluation methods, the research addresses the limitations of conventional assessments by analyzing speech, speaker interactions and emotional content, offering a more comprehensive and objective means of understanding customer service interaction"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2412.09829","kind":"arxiv","version":2},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2412.09829/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}