{"paper":{"title":"Intention-Oriented Process Model Discovery from Incident Management Event Logs","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","headline":"","cross_cats":[],"primary_cat":"cs.SE","authors_text":"Ashish Sureka","submitted_at":"2015-07-04T04:17:14Z","abstract_excerpt":"Intention-oriented process mining is based on the belief that the fundamental nature of processes is mostly intentional (unlike activity-oriented process) and aims at discovering strategy and intentional process models from event-logs recorded during the process enactment. In this paper, we present an application of intention-oriented process mining for the domain of incident management of an Information Technology Infrastructure Library (ITIL) process. We apply the Map Miner Method (MMM) on a large real-world dataset for discovering hidden and unobservable user behavior, strategies and intent"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"1507.01062","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}