{"paper":{"title":"A Critical Evaluation of Failure in a Nearshore Outsourcing Project: What dilemma analysis can tell us","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","headline":"","cross_cats":[],"primary_cat":"cs.SE","authors_text":"Bilal Raza, Stephen G. MacDonell, Tony Clear","submitted_at":"2021-05-23T09:51:09Z","abstract_excerpt":"Global Software Engineering (GSE) research contains few examples consciously applying what Glass and colleagues have termed an 'evaluative-critical' approach. In this study we apply dilemma analysis to conduct a critical review of a major (and ongoing) nearshore Business Process Outsourcing project in New Zealand. The project has become so troubled that a Government Minister has recently been assigned responsibility for troubleshooting it. The 'Novopay' project concerns the implementation of a nationwide payroll system responsible for the payment of some 110,000 teachers and education sector s"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2105.10899","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2105.10899/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}