{"paper":{"title":"\"I just hated it and I want my money back\": Data-driven Understanding of Mobile VPN Service Switching Preferences in The Wild","license":"http://creativecommons.org/licenses/by-nc-nd/4.0/","headline":"","cross_cats":["cs.HC"],"primary_cat":"cs.CR","authors_text":"Mainack Mondal, Mridul Newar, Rohit Raj","submitted_at":"2024-03-04T00:02:46Z","abstract_excerpt":"Virtual Private Networks (VPNs) are a crucial Privacy-Enhancing Technology (PET) leveraged by millions of users and catered by multiple VPN providers worldwide; thus, understanding the user preferences for the choice of VPN apps should be of importance and interest to the security community. To that end, prior studies looked into the usage, awareness and adoption of VPN users and the perceptions of providers. However, no study so far has looked into the user preferences and underlying reasons for switching among VPN providers and identified features that presumably enhance users' VPN experienc"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2403.01648","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2403.01648/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}