{"paper":{"title":"Precarious Experiences: Citizens' Frustrations, Anxieties and Burdens of an Online Welfare Benefit System","license":"http://creativecommons.org/licenses/by/4.0/","headline":"","cross_cats":["cs.CY","cs.SI"],"primary_cat":"cs.HC","authors_text":"Adam W Parnaby, Ahmed Kharrufa, Colin Watson","submitted_at":"2024-05-14T11:37:29Z","abstract_excerpt":"There is a significant overlap between people who are supported by income-related social welfare benefits, often in precarious situations, and those who experience greater digital exclusion. We report on a study of claimants using the UK's Universal Credit online welfare benefit system designed as, and still, \"digital by default\". Through data collection involving remote interviews (n=11) and online surveys (n=66), we expose claimants' own lived experiences interacting with this system. The claimants explain how digital channels can contribute to an imbalance of power and agency, at a time whe"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2405.08515","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2405.08515/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}