{"paper":{"title":"Managing Human-Centric Software Defects: Insights from GitHub and Practitioners' Perspectives","license":"http://creativecommons.org/licenses/by/4.0/","headline":"","cross_cats":[],"primary_cat":"cs.SE","authors_text":"Chetan Arora, Hourieh Khalajzadeh, John Grundy, Vedant Chauhan","submitted_at":"2024-08-03T01:08:38Z","abstract_excerpt":"Context: Human-centric defects (HCDs) are nuanced and subjective defects that often occur due to end-user perceptions or differences, such as their genders, ages, cultures, languages, disabilities, socioeconomic status, and educational backgrounds. Development teams have a limited understanding of these issues, which leads to the neglect of these defects. Defect reporting tools do not adequately handle the capture and fixing of HCDs.\n  Objective: This research aims to understand the current defect reporting process and tools for managing defects. Our study aims to capture process flaws and cre"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2408.01621","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2408.01621/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}