{"paper":{"title":"Large-Scale ChatBot Validation Through Customer Digital Twin Simulations","license":"http://creativecommons.org/licenses/by/4.0/","headline":"","cross_cats":["cs.AI"],"primary_cat":"cs.CL","authors_text":"Alankar Atreya, Cristovao Iglesias, Devesh Batra, Giulio Pelosio, Greig A. Cowan, Michael McMillan, Patrick Sinclair, Raad Khraishi, Robert Hankache, Stefan Wagner","submitted_at":"2026-05-15T15:40:11Z","abstract_excerpt":"LLM-based chatbots are transforming customer service in regulated domains such as banking, but scalable and cost-effective validation remains a critical barrier to safe deployment. We present a two-part contribution for large-scale chatbot validation. First, we introduce a methodology for creating high-fidelity synthetic customer agents (SCAs) as digital twins, grounded in real transactional and conversational data, that enables automatic generation and behavioral conditioning to simulate diverse customer profiles and interaction styles. Evaluation demonstrates that SCAs achieve high semantic "},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2607.26060","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2607.26060/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"}