{"state_type":"pith_open_graph_state","state_version":"1.0","pith_number":"pith:2019:IJ3AZULVURTMSTSVC2YQB67I26","merge_version":"pith-open-graph-merge-v1","event_count":2,"valid_event_count":2,"invalid_event_count":0,"equivocation_count":0,"current":{"canonical_record":{"metadata":{"abstract_canon_sha256":"b90843eeaa17772472334e41c9348aeefb4b72e053e8035a8c1a2e567683e944","cross_cats_sorted":["cs.CV"],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.IR","submitted_at":"2019-08-04T14:27:11Z","title_canon_sha256":"5e8d51cd7cb5231eaca37d3ce627faeb1fad22e840cb2c03bb3b0da7806e3fb9"},"schema_version":"1.0","source":{"id":"1908.01351","kind":"arxiv","version":1}},"source_aliases":[{"alias_kind":"arxiv","alias_value":"1908.01351","created_at":"2026-07-04T23:51:29Z"},{"alias_kind":"arxiv_version","alias_value":"1908.01351v1","created_at":"2026-07-04T23:51:29Z"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.1908.01351","created_at":"2026-07-04T23:51:29Z"},{"alias_kind":"pith_short_12","alias_value":"IJ3AZULVURTM","created_at":"2026-07-04T23:51:29Z"},{"alias_kind":"pith_short_16","alias_value":"IJ3AZULVURTMSTSV","created_at":"2026-07-04T23:51:29Z"},{"alias_kind":"pith_short_8","alias_value":"IJ3AZULV","created_at":"2026-07-04T23:51:29Z"}],"graph_snapshots":[{"event_id":"sha256:0ea938c8b7e1ec6f43649c27964f7f8a62f414a7d62fb320cefd7fd41b2a2049","target":"graph","created_at":"2026-07-04T23:51:29Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"graph_snapshot":{"author_claims":{"count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","strong_count":0},"builder_version":"pith-number-builder-2026-05-17-v1","claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"integrity":{"available":true,"clean":true,"detectors_run":[],"endpoint":"/pith/1908.01351/integrity.json","findings":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938","summary":{"advisory":0,"by_detector":{},"critical":0,"informational":0}},"paper":{"abstract_excerpt":"IT support services industry is going through a major transformation with AI becoming commonplace. There has been a lot of effort in the direction of automation at every human touchpoint in the IT support processes. Incident management is one such process which has been a beacon process for AI based automation. The vision is to automate the process from the time an incident/ticket arrives till it is resolved and closed. While text is the primary mode of communicating the incidents, there has been a growing trend of using alternate modalities like image to communicate the problem. A large fract","authors_text":"Anupama Ray, Atri Mandal, Daivik Swarup, Giriprasad Sridhara, Nikhil Malhotra, Shivali Agarwal","cross_cats":["cs.CV"],"headline":"","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.IR","submitted_at":"2019-08-04T14:27:11Z","title":"Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis"},"references":{"count":0,"internal_anchors":0,"resolved_work":0,"sample":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"1908.01351","kind":"arxiv","version":1},"verdict":{"created_at":null,"id":null,"model_set":{},"one_line_summary":"","pipeline_version":null,"pith_extraction_headline":"","strongest_claim":"","weakest_assumption":""}},"verdict_id":null}}],"author_attestations":[],"timestamp_anchors":[],"storage_attestations":[],"citation_signatures":[],"replication_records":[],"corrections":[],"mirror_hints":[],"record_created":{"event_id":"sha256:73dba83a1c204aaf2dd8e5c55b1d6105e4c6ff1bca55fdf0fbce243938fa96bc","target":"record","created_at":"2026-07-04T23:51:29Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"attestation_state":"computed","canonical_record":{"metadata":{"abstract_canon_sha256":"b90843eeaa17772472334e41c9348aeefb4b72e053e8035a8c1a2e567683e944","cross_cats_sorted":["cs.CV"],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.IR","submitted_at":"2019-08-04T14:27:11Z","title_canon_sha256":"5e8d51cd7cb5231eaca37d3ce627faeb1fad22e840cb2c03bb3b0da7806e3fb9"},"schema_version":"1.0","source":{"id":"1908.01351","kind":"arxiv","version":1}},"canonical_sha256":"42760cd175a466c94e5516b100fbe8d7852aac4d1af2625608648f13d0c51393","receipt":{"algorithm":"ed25519","builder_version":"pith-number-builder-2026-05-17-v1","canonical_sha256":"42760cd175a466c94e5516b100fbe8d7852aac4d1af2625608648f13d0c51393","first_computed_at":"2026-07-04T23:51:29.482327Z","key_id":"pith-v1-2026-05","kind":"pith_receipt","last_reissued_at":"2026-07-04T23:51:29.482327Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","receipt_version":"0.3","signature_b64":"YSwd8OyXrKvumZ55BkBJPSFAkNDZ+sQbBN/5PWTTnp7Gw1tJ/tdgjKCRdjR3w+I5ky1L/NQGeF8esYPG3LIjDg==","signature_status":"signed_v1","signed_at":"2026-07-04T23:51:29.482699Z","signed_message":"canonical_sha256_bytes"},"source_id":"1908.01351","source_kind":"arxiv","source_version":1}}},"equivocations":[],"invalid_events":[],"applied_event_ids":["sha256:73dba83a1c204aaf2dd8e5c55b1d6105e4c6ff1bca55fdf0fbce243938fa96bc","sha256:0ea938c8b7e1ec6f43649c27964f7f8a62f414a7d62fb320cefd7fd41b2a2049"],"state_sha256":"1c119e289ad979f7b3d747a30f241596407a6910165e2711a25c5f996313ef68"}