{"state_type":"pith_open_graph_state","state_version":"1.0","pith_number":"pith:2018:MOBWTNYPRDAJAGXYLD5AXEQMBU","merge_version":"pith-open-graph-merge-v1","event_count":2,"valid_event_count":2,"invalid_event_count":0,"equivocation_count":0,"current":{"canonical_record":{"metadata":{"abstract_canon_sha256":"4083601e347987afe4e60257f5fda04107f9dfdb0519fa1cd754e739e33979b8","cross_cats_sorted":[],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.CL","submitted_at":"2018-08-25T14:24:23Z","title_canon_sha256":"e322611d9d97cb7e50105f8aab740ccea9bd4d67d0b9619af90d11b019be4a45"},"schema_version":"1.0","source":{"id":"1808.08432","kind":"arxiv","version":1}},"source_aliases":[{"alias_kind":"arxiv","alias_value":"1808.08432","created_at":"2026-05-18T00:07:16Z"},{"alias_kind":"arxiv_version","alias_value":"1808.08432v1","created_at":"2026-05-18T00:07:16Z"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.1808.08432","created_at":"2026-05-18T00:07:16Z"},{"alias_kind":"pith_short_12","alias_value":"MOBWTNYPRDAJ","created_at":"2026-05-18T12:32:37Z"},{"alias_kind":"pith_short_16","alias_value":"MOBWTNYPRDAJAGXY","created_at":"2026-05-18T12:32:37Z"},{"alias_kind":"pith_short_8","alias_value":"MOBWTNYP","created_at":"2026-05-18T12:32:37Z"}],"graph_snapshots":[{"event_id":"sha256:4d6fcc9f6237240b3badb688fd242bb1b075cb90fa7f22ffae635e74d973f24a","target":"graph","created_at":"2026-05-18T00:07:16Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"graph_snapshot":{"author_claims":{"count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","strong_count":0},"builder_version":"pith-number-builder-2026-05-17-v1","claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"paper":{"abstract_excerpt":"We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies increasingly rely on chatbots they need an overview of potentially churny users. To this end, we crowdsource and publish a dataset of churn intent expressions in chatbot interactions in German and English. We show that classifiers trained on social media data can detect the same intent in the context of chatbots.\n  We introduce a classification architecture tha","authors_text":"Andreea Hossmann, Athanasios Giannakopoulos, Christian Abbet, Claudiu Musat, Meryem M'hamdi, Michael Baeriswyl, Robert West","cross_cats":[],"headline":"","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.CL","submitted_at":"2018-08-25T14:24:23Z","title":"Churn Intent Detection in Multilingual Chatbot Conversations and Social Media"},"references":{"count":0,"internal_anchors":0,"resolved_work":0,"sample":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"1808.08432","kind":"arxiv","version":1},"verdict":{"created_at":null,"id":null,"model_set":{},"one_line_summary":"","pipeline_version":null,"pith_extraction_headline":"","strongest_claim":"","weakest_assumption":""}},"verdict_id":null}}],"author_attestations":[],"timestamp_anchors":[],"storage_attestations":[],"citation_signatures":[],"replication_records":[],"corrections":[],"mirror_hints":[],"record_created":{"event_id":"sha256:ba7c6e9d499f73136499bddb12a45504d9a45ff76944fca3ff913fab397dfbbc","target":"record","created_at":"2026-05-18T00:07:16Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"attestation_state":"computed","canonical_record":{"metadata":{"abstract_canon_sha256":"4083601e347987afe4e60257f5fda04107f9dfdb0519fa1cd754e739e33979b8","cross_cats_sorted":[],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.CL","submitted_at":"2018-08-25T14:24:23Z","title_canon_sha256":"e322611d9d97cb7e50105f8aab740ccea9bd4d67d0b9619af90d11b019be4a45"},"schema_version":"1.0","source":{"id":"1808.08432","kind":"arxiv","version":1}},"canonical_sha256":"638369b70f88c0901af858fa0b920c0d17287dc2afcc7f2a11edd167d1eb0395","receipt":{"algorithm":"ed25519","builder_version":"pith-number-builder-2026-05-17-v1","canonical_sha256":"638369b70f88c0901af858fa0b920c0d17287dc2afcc7f2a11edd167d1eb0395","first_computed_at":"2026-05-18T00:07:16.514042Z","key_id":"pith-v1-2026-05","kind":"pith_receipt","last_reissued_at":"2026-05-18T00:07:16.514042Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","receipt_version":"0.3","signature_b64":"9Qv00AUv67WiUjnDby6mBlF+EHlvWuHCpM5JgbFpN5m9Vvax0CXatQEQ4MerZGF2SRgBCBKQVZ9/OWi7k4AgAQ==","signature_status":"signed_v1","signed_at":"2026-05-18T00:07:16.514731Z","signed_message":"canonical_sha256_bytes"},"source_id":"1808.08432","source_kind":"arxiv","source_version":1}}},"equivocations":[],"invalid_events":[],"applied_event_ids":["sha256:ba7c6e9d499f73136499bddb12a45504d9a45ff76944fca3ff913fab397dfbbc","sha256:4d6fcc9f6237240b3badb688fd242bb1b075cb90fa7f22ffae635e74d973f24a"],"state_sha256":"ee081926dc8bba8cbc143bab4ae10706261dd53cd57f52fa9ccdad1e8e457302"}