{"record_type":"pith_number_record","schema_url":"https://pith.science/schemas/pith-number/v1.json","pith_number":"pith:2025:SINB4BFTY62VMS36EYK6MSJB75","short_pith_number":"pith:SINB4BFT","schema_version":"1.0","canonical_sha256":"921a1e04b3c7b5564b7e2615e64921ff7ec204915dabbed2db8c03d99a01f00c","source":{"kind":"arxiv","id":"2502.08920","version":1},"attestation_state":"computed","paper":{"title":"Exploring Emotion-Sensitive LLM-Based Conversational AI","license":"http://creativecommons.org/licenses/by/4.0/","headline":"","cross_cats":["cs.AI"],"primary_cat":"cs.HC","authors_text":"Antonin Brun, Aryan Shukla, Frances Watson, Jonathan Gratch, Ruying Liu","submitted_at":"2025-02-13T03:13:38Z","abstract_excerpt":"Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional c"},"verification_status":{"content_addressed":true,"pith_receipt":true,"author_attested":false,"weak_author_claims":0,"strong_author_claims":0,"externally_anchored":false,"storage_verified":false,"citation_signatures":0,"replication_records":0,"graph_snapshot":true,"references_resolved":false,"formal_links_present":false},"canonical_record":{"source":{"id":"2502.08920","kind":"arxiv","version":1},"metadata":{"license":"http://creativecommons.org/licenses/by/4.0/","primary_cat":"cs.HC","submitted_at":"2025-02-13T03:13:38Z","cross_cats_sorted":["cs.AI"],"title_canon_sha256":"e61e4821e702b9ff44236461102c9149a73a41de4aa9153a74b4193111566781","abstract_canon_sha256":"7650429794e4acf611c30b8ff9b6c9ee7748a92e08b7060f88456fced863ea85"},"schema_version":"1.0"},"receipt":{"kind":"pith_receipt","key_id":"pith-v1-2026-05","algorithm":"ed25519","signed_at":"2026-07-05T10:13:49.880553Z","signature_b64":"wJD5STMRjFU2IBQpqmGMvgHse5jMXgB+Gb00fAlWvKZiTgpcOLWu8S+KQENyzQ6utLz2NJxIPzLmCUFFgbCjBQ==","signed_message":"canonical_sha256_bytes","builder_version":"pith-number-builder-2026-05-17-v1","receipt_version":"0.3","canonical_sha256":"921a1e04b3c7b5564b7e2615e64921ff7ec204915dabbed2db8c03d99a01f00c","last_reissued_at":"2026-07-05T10:13:49.880070Z","signature_status":"signed_v1","first_computed_at":"2026-07-05T10:13:49.880070Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54"},"graph_snapshot":{"paper":{"title":"Exploring Emotion-Sensitive LLM-Based Conversational AI","license":"http://creativecommons.org/licenses/by/4.0/","headline":"","cross_cats":["cs.AI"],"primary_cat":"cs.HC","authors_text":"Antonin Brun, Aryan Shukla, Frances Watson, Jonathan Gratch, Ruying Liu","submitted_at":"2025-02-13T03:13:38Z","abstract_excerpt":"Conversational AI chatbots have become increasingly common within the customer service industry. Despite improvements in their emotional development, they often lack the authenticity of real customer service interactions or the competence of service providers. By comparing emotion-sensitive and emotion-insensitive LLM-based chatbots across 30 participants, we aim to explore how emotional sensitivity in chatbots influences perceived competence and overall customer satisfaction in service interactions. Additionally, we employ sentiment analysis techniques to analyze and interpret the emotional c"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2502.08920","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"integrity":{"clean":true,"summary":{"advisory":0,"critical":0,"by_detector":{},"informational":0},"endpoint":"/pith/2502.08920/integrity.json","findings":[],"available":true,"detectors_run":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938"},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"},"aliases":[{"alias_kind":"arxiv","alias_value":"2502.08920","created_at":"2026-07-05T10:13:49.880128+00:00"},{"alias_kind":"arxiv_version","alias_value":"2502.08920v1","created_at":"2026-07-05T10:13:49.880128+00:00"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.2502.08920","created_at":"2026-07-05T10:13:49.880128+00:00"},{"alias_kind":"pith_short_12","alias_value":"SINB4BFTY62V","created_at":"2026-07-05T10:13:49.880128+00:00"},{"alias_kind":"pith_short_16","alias_value":"SINB4BFTY62VMS36","created_at":"2026-07-05T10:13:49.880128+00:00"},{"alias_kind":"pith_short_8","alias_value":"SINB4BFT","created_at":"2026-07-05T10:13:49.880128+00:00"}],"events":[],"event_summary":{},"paper_claims":[],"inbound_citations":{"count":0,"internal_anchor_count":0,"sample":[]},"formal_canon":{"evidence_count":0,"sample":[],"anchors":[]},"links":{"html":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75","json":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75.json","graph_json":"https://pith.science/api/pith-number/SINB4BFTY62VMS36EYK6MSJB75/graph.json","events_json":"https://pith.science/api/pith-number/SINB4BFTY62VMS36EYK6MSJB75/events.json","paper":"https://pith.science/paper/SINB4BFT"},"agent_actions":{"view_html":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75","download_json":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75.json","view_paper":"https://pith.science/paper/SINB4BFT","resolve_alias":"https://pith.science/api/pith-number/resolve?arxiv=2502.08920&json=true","fetch_graph":"https://pith.science/api/pith-number/SINB4BFTY62VMS36EYK6MSJB75/graph.json","fetch_events":"https://pith.science/api/pith-number/SINB4BFTY62VMS36EYK6MSJB75/events.json","actions":{"anchor_timestamp":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75/action/timestamp_anchor","attest_storage":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75/action/storage_attestation","attest_author":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75/action/author_attestation","sign_citation":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75/action/citation_signature","submit_replication":"https://pith.science/pith/SINB4BFTY62VMS36EYK6MSJB75/action/replication_record"}},"created_at":"2026-07-05T10:13:49.880128+00:00","updated_at":"2026-07-05T10:13:49.880128+00:00"}