{"state_type":"pith_open_graph_state","state_version":"1.0","pith_number":"pith:2025:V7A6DJGWQGZ54E35NKAMRNENOO","merge_version":"pith-open-graph-merge-v1","event_count":2,"valid_event_count":2,"invalid_event_count":0,"equivocation_count":0,"current":{"canonical_record":{"metadata":{"abstract_canon_sha256":"43178ff1ff5fc4d5bf640afcb605d6da2db864a6c83e671214be7bc5965f800a","cross_cats_sorted":["cs.LG"],"license":"http://creativecommons.org/licenses/by-nc-sa/4.0/","primary_cat":"cs.CL","submitted_at":"2025-06-04T19:14:48Z","title_canon_sha256":"3d34481ba3e2927889fe2cfe9761f455aaf843734a69d86882885ebdc40c5fe5"},"schema_version":"1.0","source":{"id":"2506.04389","kind":"arxiv","version":1}},"source_aliases":[{"alias_kind":"arxiv","alias_value":"2506.04389","created_at":"2026-07-05T11:16:13Z"},{"alias_kind":"arxiv_version","alias_value":"2506.04389v1","created_at":"2026-07-05T11:16:13Z"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.2506.04389","created_at":"2026-07-05T11:16:13Z"},{"alias_kind":"pith_short_12","alias_value":"V7A6DJGWQGZ5","created_at":"2026-07-05T11:16:13Z"},{"alias_kind":"pith_short_16","alias_value":"V7A6DJGWQGZ54E35","created_at":"2026-07-05T11:16:13Z"},{"alias_kind":"pith_short_8","alias_value":"V7A6DJGW","created_at":"2026-07-05T11:16:13Z"}],"graph_snapshots":[{"event_id":"sha256:0af6929b4cf8a0c824156933e695be478e509692b6475ca7eb097ad5a4b6f8e2","target":"graph","created_at":"2026-07-05T11:16:13Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"graph_snapshot":{"author_claims":{"count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","strong_count":0},"builder_version":"pith-number-builder-2026-05-17-v1","claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"integrity":{"available":true,"clean":true,"detectors_run":[],"endpoint":"/pith/2506.04389/integrity.json","findings":[],"snapshot_sha256":"c28c3603d3b5d939e8dc4c7e95fa8dfce3d595e45f758748cecf8e644a296938","summary":{"advisory":0,"by_detector":{},"critical":0,"informational":0}},"paper":{"abstract_excerpt":"Customer care is an essential pillar of the e-commerce shopping experience with companies spending millions of dollars each year, employing automation and human agents, across geographies (like US, Canada, Mexico, Chile), channels (like Chat, Interactive Voice Response (IVR)), and languages (like English, Spanish). SOTA pre-trained models like multilingual-BERT, fine-tuned on annotated data have shown good performance in downstream tasks relevant to Customer Care. However, model performance is largely subject to the availability of sufficient annotated domain-specific data. Cross-domain availa","authors_text":"Neeraj Agrawal, Priyanka Bhatt, Saurabh Kumar, Sourav Bansal","cross_cats":["cs.LG"],"headline":"","license":"http://creativecommons.org/licenses/by-nc-sa/4.0/","primary_cat":"cs.CL","submitted_at":"2025-06-04T19:14:48Z","title":"Building a Few-Shot Cross-Domain Multilingual NLU Model for Customer Care"},"references":{"count":0,"internal_anchors":0,"resolved_work":0,"sample":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"2506.04389","kind":"arxiv","version":1},"verdict":{"created_at":null,"id":null,"model_set":{},"one_line_summary":"","pipeline_version":null,"pith_extraction_headline":"","strongest_claim":"","weakest_assumption":""}},"verdict_id":null}}],"author_attestations":[],"timestamp_anchors":[],"storage_attestations":[],"citation_signatures":[],"replication_records":[],"corrections":[],"mirror_hints":[],"record_created":{"event_id":"sha256:c7f6449e17ed090425a6be2709ecbb769b580ddccb4ec620cb89cd4578af408d","target":"record","created_at":"2026-07-05T11:16:13Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"attestation_state":"computed","canonical_record":{"metadata":{"abstract_canon_sha256":"43178ff1ff5fc4d5bf640afcb605d6da2db864a6c83e671214be7bc5965f800a","cross_cats_sorted":["cs.LG"],"license":"http://creativecommons.org/licenses/by-nc-sa/4.0/","primary_cat":"cs.CL","submitted_at":"2025-06-04T19:14:48Z","title_canon_sha256":"3d34481ba3e2927889fe2cfe9761f455aaf843734a69d86882885ebdc40c5fe5"},"schema_version":"1.0","source":{"id":"2506.04389","kind":"arxiv","version":1}},"canonical_sha256":"afc1e1a4d681b3de137d6a80c8b48d73851125943ac0dbf248bfea275a62eae8","receipt":{"algorithm":"ed25519","builder_version":"pith-number-builder-2026-05-17-v1","canonical_sha256":"afc1e1a4d681b3de137d6a80c8b48d73851125943ac0dbf248bfea275a62eae8","first_computed_at":"2026-07-05T11:16:13.725797Z","key_id":"pith-v1-2026-05","kind":"pith_receipt","last_reissued_at":"2026-07-05T11:16:13.725797Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","receipt_version":"0.3","signature_b64":"9YqxznIdiyvw5xusxsUsQKP0mCfORo09B17adAENB2B0676kuR7MN0WHQo+UcZSOJLVpR68TBCZ4GrieutlNCQ==","signature_status":"signed_v1","signed_at":"2026-07-05T11:16:13.726325Z","signed_message":"canonical_sha256_bytes"},"source_id":"2506.04389","source_kind":"arxiv","source_version":1}}},"equivocations":[],"invalid_events":[],"applied_event_ids":["sha256:c7f6449e17ed090425a6be2709ecbb769b580ddccb4ec620cb89cd4578af408d","sha256:0af6929b4cf8a0c824156933e695be478e509692b6475ca7eb097ad5a4b6f8e2"],"state_sha256":"327854344e9db89b5ef21ec940813864cb9b756f5ff4d16e00afd3038080c2a7"}