{"bundle_type":"pith_open_graph_bundle","bundle_version":"1.0","pith_number":"pith:2017:ZGP34ZBJAQONDJFBRWFJQJZHHY","short_pith_number":"pith:ZGP34ZBJ","canonical_record":{"source":{"id":"1710.07075","kind":"arxiv","version":1},"metadata":{"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.AI","submitted_at":"2017-10-19T10:48:52Z","cross_cats_sorted":[],"title_canon_sha256":"75bc297ea11eef1b52733fbb54d28f68e55c17bd18051b9cd1d4dc1ec1ccefde","abstract_canon_sha256":"d65cca072d6b1e70c8dc2acb4cba0ae0f0193fc1e74af8d2a43e4d672076be71"},"schema_version":"1.0"},"canonical_sha256":"c99fbe6429041cd1a4a18d8a9827273e2a5b0c82ccad70ef262550d76e081151","source":{"kind":"arxiv","id":"1710.07075","version":1},"source_aliases":[{"alias_kind":"arxiv","alias_value":"1710.07075","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"arxiv_version","alias_value":"1710.07075v1","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.1710.07075","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"pith_short_12","alias_value":"ZGP34ZBJAQON","created_at":"2026-05-18T12:31:59Z"},{"alias_kind":"pith_short_16","alias_value":"ZGP34ZBJAQONDJFB","created_at":"2026-05-18T12:31:59Z"},{"alias_kind":"pith_short_8","alias_value":"ZGP34ZBJ","created_at":"2026-05-18T12:31:59Z"}],"events":[{"event_type":"record_created","subject_pith_number":"pith:2017:ZGP34ZBJAQONDJFBRWFJQJZHHY","target":"record","payload":{"canonical_record":{"source":{"id":"1710.07075","kind":"arxiv","version":1},"metadata":{"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.AI","submitted_at":"2017-10-19T10:48:52Z","cross_cats_sorted":[],"title_canon_sha256":"75bc297ea11eef1b52733fbb54d28f68e55c17bd18051b9cd1d4dc1ec1ccefde","abstract_canon_sha256":"d65cca072d6b1e70c8dc2acb4cba0ae0f0193fc1e74af8d2a43e4d672076be71"},"schema_version":"1.0"},"canonical_sha256":"c99fbe6429041cd1a4a18d8a9827273e2a5b0c82ccad70ef262550d76e081151","receipt":{"kind":"pith_receipt","key_id":"pith-v1-2026-05","algorithm":"ed25519","signed_at":"2026-05-18T00:32:27.076697Z","signature_b64":"vqCNppKkSvUyLcMGHOHOX4ww9q5lWmrkzw/qWdiwyFx1U7p4mC33CM0BU94yh0ixb3xCH4pgdBko8iR3lppZCg==","signed_message":"canonical_sha256_bytes","builder_version":"pith-number-builder-2026-05-17-v1","receipt_version":"0.3","canonical_sha256":"c99fbe6429041cd1a4a18d8a9827273e2a5b0c82ccad70ef262550d76e081151","last_reissued_at":"2026-05-18T00:32:27.075977Z","signature_status":"signed_v1","first_computed_at":"2026-05-18T00:32:27.075977Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54"},"source_kind":"arxiv","source_id":"1710.07075","source_version":1,"attestation_state":"computed"},"signer":{"signer_id":"pith.science","signer_type":"pith_registry","key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54"},"created_at":"2026-05-18T00:32:27Z","supersedes":[],"prev_event":null,"signature":{"signature_status":"signed_v1","algorithm":"ed25519","key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signature_b64":"ErhInWVS1KOH+eWHrzIcCRTx6iYGXaLcTySHC8ZvoUomZh0UKK7ctzqFT2/ve7qcjSYr86KoUHDv9oxDqsWuAw==","signed_message":"open_graph_event_sha256_bytes","signed_at":"2026-06-09T17:16:00.654266Z"},"content_sha256":"655bf4041f30045b90e84e3afc17bf546e16ff007ade6d7b5200d7358d738a0f","schema_version":"1.0","event_id":"sha256:655bf4041f30045b90e84e3afc17bf546e16ff007ade6d7b5200d7358d738a0f"},{"event_type":"graph_snapshot","subject_pith_number":"pith:2017:ZGP34ZBJAQONDJFBRWFJQJZHHY","target":"graph","payload":{"graph_snapshot":{"paper":{"title":"Decision Trees for Helpdesk Advisor Graphs","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","headline":"","cross_cats":[],"primary_cat":"cs.AI","authors_text":"Dimitris Kalles, Spyros Gkezerlis","submitted_at":"2017-10-19T10:48:52Z","abstract_excerpt":"We use decision trees to build a helpdesk agent reference network to facilitate the on-the-job advising of junior or less experienced staff on how to better address telecommunication customer fault reports. Such reports generate field measurements and remote measurements which, when coupled with location data and client attributes, and fused with organization-level statistics, can produce models of how support should be provided. Beyond decision support, these models can help identify staff who can act as advisors, based on the quality, consistency and predictability of dealing with complex tr"},"claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"1710.07075","kind":"arxiv","version":1},"verdict":{"id":null,"model_set":{},"created_at":null,"strongest_claim":"","one_line_summary":"","pipeline_version":null,"weakest_assumption":"","pith_extraction_headline":""},"references":{"count":0,"sample":[],"resolved_work":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","internal_anchors":0},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"author_claims":{"count":0,"strong_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"builder_version":"pith-number-builder-2026-05-17-v1"},"verdict_id":null},"signer":{"signer_id":"pith.science","signer_type":"pith_registry","key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54"},"created_at":"2026-05-18T00:32:27Z","supersedes":[],"prev_event":null,"signature":{"signature_status":"signed_v1","algorithm":"ed25519","key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signature_b64":"3ELZtZVsAD1YdfRZye7QDQY/ohhlAWBLEvt+zrYVmH5n8k5/YUOwwvTn4OsxaQZ2HB/2c2Wnx/z52Pbmfm9dAA==","signed_message":"open_graph_event_sha256_bytes","signed_at":"2026-06-09T17:16:00.654957Z"},"content_sha256":"0e06a970c474b3873c8a784c74875041023dc7fbe2854ac94c39fe38fc30b4c9","schema_version":"1.0","event_id":"sha256:0e06a970c474b3873c8a784c74875041023dc7fbe2854ac94c39fe38fc30b4c9"}],"timestamp_proofs":[],"mirror_hints":[{"mirror_type":"https","name":"Pith Resolver","base_url":"https://pith.science","bundle_url":"https://pith.science/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/bundle.json","state_url":"https://pith.science/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/state.json","well_known_bundle_url":"https://pith.science/.well-known/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/bundle.json","status":"primary"}],"public_keys":[{"key_id":"pith-v1-2026-05","algorithm":"ed25519","format":"raw","public_key_b64":"stVStoiQhXFxp4s2pdzPNoqVNBMojDU/fJ2db5S3CbM=","public_key_hex":"b2d552b68890857171a78b36a5dccf368a953413288c353f7c9d9d6f94b709b3","fingerprint_sha256_b32_first128bits":"RVFV5Z2OI2J3ZUO7ERDEBCYNKS","fingerprint_sha256_hex":"8d4b5ee74e4693bcd1df2446408b0d54","rotates_at":null,"url":"https://pith.science/pith-signing-key.json","notes":"Pith uses this Ed25519 key to sign canonical record SHA-256 digests. Verify with: ed25519_verify(public_key, message=canonical_sha256_bytes, signature=base64decode(signature_b64))."}],"merge_version":"pith-open-graph-merge-v1","built_at":"2026-06-09T17:16:00Z","links":{"resolver":"https://pith.science/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY","bundle":"https://pith.science/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/bundle.json","state":"https://pith.science/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/state.json","well_known_bundle":"https://pith.science/.well-known/pith/ZGP34ZBJAQONDJFBRWFJQJZHHY/bundle.json"},"state":{"state_type":"pith_open_graph_state","state_version":"1.0","pith_number":"pith:2017:ZGP34ZBJAQONDJFBRWFJQJZHHY","merge_version":"pith-open-graph-merge-v1","event_count":2,"valid_event_count":2,"invalid_event_count":0,"equivocation_count":0,"current":{"canonical_record":{"metadata":{"abstract_canon_sha256":"d65cca072d6b1e70c8dc2acb4cba0ae0f0193fc1e74af8d2a43e4d672076be71","cross_cats_sorted":[],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.AI","submitted_at":"2017-10-19T10:48:52Z","title_canon_sha256":"75bc297ea11eef1b52733fbb54d28f68e55c17bd18051b9cd1d4dc1ec1ccefde"},"schema_version":"1.0","source":{"id":"1710.07075","kind":"arxiv","version":1}},"source_aliases":[{"alias_kind":"arxiv","alias_value":"1710.07075","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"arxiv_version","alias_value":"1710.07075v1","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"doi","alias_value":"10.48550/arxiv.1710.07075","created_at":"2026-05-18T00:32:27Z"},{"alias_kind":"pith_short_12","alias_value":"ZGP34ZBJAQON","created_at":"2026-05-18T12:31:59Z"},{"alias_kind":"pith_short_16","alias_value":"ZGP34ZBJAQONDJFB","created_at":"2026-05-18T12:31:59Z"},{"alias_kind":"pith_short_8","alias_value":"ZGP34ZBJ","created_at":"2026-05-18T12:31:59Z"}],"graph_snapshots":[{"event_id":"sha256:0e06a970c474b3873c8a784c74875041023dc7fbe2854ac94c39fe38fc30b4c9","target":"graph","created_at":"2026-05-18T00:32:27Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"graph_snapshot":{"author_claims":{"count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57","strong_count":0},"builder_version":"pith-number-builder-2026-05-17-v1","claims":{"count":0,"items":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"formal_canon":{"evidence_count":0,"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"paper":{"abstract_excerpt":"We use decision trees to build a helpdesk agent reference network to facilitate the on-the-job advising of junior or less experienced staff on how to better address telecommunication customer fault reports. Such reports generate field measurements and remote measurements which, when coupled with location data and client attributes, and fused with organization-level statistics, can produce models of how support should be provided. Beyond decision support, these models can help identify staff who can act as advisors, based on the quality, consistency and predictability of dealing with complex tr","authors_text":"Dimitris Kalles, Spyros Gkezerlis","cross_cats":[],"headline":"","license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.AI","submitted_at":"2017-10-19T10:48:52Z","title":"Decision Trees for Helpdesk Advisor Graphs"},"references":{"count":0,"internal_anchors":0,"resolved_work":0,"sample":[],"snapshot_sha256":"258153158e38e3291e3d48162225fcdb2d5a3ed65a07baac614ab91432fd4f57"},"source":{"id":"1710.07075","kind":"arxiv","version":1},"verdict":{"created_at":null,"id":null,"model_set":{},"one_line_summary":"","pipeline_version":null,"pith_extraction_headline":"","strongest_claim":"","weakest_assumption":""}},"verdict_id":null}}],"author_attestations":[],"timestamp_anchors":[],"storage_attestations":[],"citation_signatures":[],"replication_records":[],"corrections":[],"mirror_hints":[],"record_created":{"event_id":"sha256:655bf4041f30045b90e84e3afc17bf546e16ff007ade6d7b5200d7358d738a0f","target":"record","created_at":"2026-05-18T00:32:27Z","signer":{"key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signer_id":"pith.science","signer_type":"pith_registry"},"payload":{"attestation_state":"computed","canonical_record":{"metadata":{"abstract_canon_sha256":"d65cca072d6b1e70c8dc2acb4cba0ae0f0193fc1e74af8d2a43e4d672076be71","cross_cats_sorted":[],"license":"http://arxiv.org/licenses/nonexclusive-distrib/1.0/","primary_cat":"cs.AI","submitted_at":"2017-10-19T10:48:52Z","title_canon_sha256":"75bc297ea11eef1b52733fbb54d28f68e55c17bd18051b9cd1d4dc1ec1ccefde"},"schema_version":"1.0","source":{"id":"1710.07075","kind":"arxiv","version":1}},"canonical_sha256":"c99fbe6429041cd1a4a18d8a9827273e2a5b0c82ccad70ef262550d76e081151","receipt":{"algorithm":"ed25519","builder_version":"pith-number-builder-2026-05-17-v1","canonical_sha256":"c99fbe6429041cd1a4a18d8a9827273e2a5b0c82ccad70ef262550d76e081151","first_computed_at":"2026-05-18T00:32:27.075977Z","key_id":"pith-v1-2026-05","kind":"pith_receipt","last_reissued_at":"2026-05-18T00:32:27.075977Z","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","receipt_version":"0.3","signature_b64":"vqCNppKkSvUyLcMGHOHOX4ww9q5lWmrkzw/qWdiwyFx1U7p4mC33CM0BU94yh0ixb3xCH4pgdBko8iR3lppZCg==","signature_status":"signed_v1","signed_at":"2026-05-18T00:32:27.076697Z","signed_message":"canonical_sha256_bytes"},"source_id":"1710.07075","source_kind":"arxiv","source_version":1}}},"equivocations":[],"invalid_events":[],"applied_event_ids":["sha256:655bf4041f30045b90e84e3afc17bf546e16ff007ade6d7b5200d7358d738a0f","sha256:0e06a970c474b3873c8a784c74875041023dc7fbe2854ac94c39fe38fc30b4c9"],"state_sha256":"fc26a90eeb4c533529fe2fa5c5c490d1af4fe193dfb4267d0fb3096ee3bd5525"},"bundle_signature":{"signature_status":"signed_v1","algorithm":"ed25519","key_id":"pith-v1-2026-05","public_key_fingerprint":"8d4b5ee74e4693bcd1df2446408b0d54","signature_b64":"kKD5HENvzLxF5O3kHRwGtEj61xwQazlBGDJA2FoetAtImYAWGCv8t7r8CTaCURN8snAh2Vr7QiqFUUu2AVTKBg==","signed_message":"bundle_sha256_bytes","signed_at":"2026-06-09T17:16:00.658788Z","bundle_sha256":"2a3d30d31d115403e41e233497409946d897411ce9ea027a8e5b96da821b5325"}}