Lloyd Montgomery

Identifiers

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Papers (4)

1. ECrits - Visualizing Support Ticket Escalation Risk cs.SE · 2019 · author #1
2. What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations cs.SE · 2019 · author #1
3. Towards a Live Anonymous Question Queue To Address Student Apprehension cs.CY · 2019 · author #1
4. A Simple NLP-based Approach to Support Onboarding and Retention in Open Source Communities cs.SE · 2018 · author #2

Mentions

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Frequent Coauthors

• Daniela Damian 3 shared papers
• Christoph Stanik 1 shared papers
• Daniel Martens 1 shared papers
• Davide Fucci 1 shared papers
• Emma Reading 1 shared papers
• Francis Harrison 1 shared papers
• Guy Evans 1 shared papers
• Walid Maalej 1 shared papers