Perceptions of humanness in speech-based IPAs are multidimensional, with users viewing the assistants as more formal, fact-based, impersonal, and less authentic than humans across eight identified themes.
Cognition 30 (1988), 37–72
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Mapping Perceptions of Humanness in Speech-Based Intelligent Personal Assistant Interaction
Perceptions of humanness in speech-based IPAs are multidimensional, with users viewing the assistants as more formal, fact-based, impersonal, and less authentic than humans across eight identified themes.