The paper proposes that empathy in artificial agents should be evaluated at both the whole-system level and the individual component level, using adapted human empathy questionnaires and behavioral tests.
Establishing and mainta ining long- term human-computer relationships,
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Evaluating Empathy in Artificial Agents
The paper proposes that empathy in artificial agents should be evaluated at both the whole-system level and the individual component level, using adapted human empathy questionnaires and behavioral tests.