Users treat human delegation for long tasks as a flexible compass but AI delegation as rigid railway tracks due to perceived AI limitations in inference and judgment.
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PersonaFlow generates editable personas from OSS artifacts and integrates them with issue reports, leading most of 13 studied developers to report better user understanding and over half to modify responses with more empathy or adjusted priorities.
citing papers explorer
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Compass vs Railway Tracks: Unpacking User Mental Models for Communicating Long-Horizon Work to Humans vs. AI
Users treat human delegation for long tasks as a flexible compass but AI delegation as rigid railway tracks due to perceived AI limitations in inference and judgment.
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Putting a Face to the Issue: Fostering User Empathy of Open Source Software Developers With PersonaFlow
PersonaFlow generates editable personas from OSS artifacts and integrates them with issue reports, leading most of 13 studied developers to report better user understanding and over half to modify responses with more empathy or adjusted priorities.