A four-category checklist of standard chatbot metrics is proposed for financial services, without empirical validation or new metric definitions.
Title resolution pending
1 Pith paper cite this work. Polarity classification is still indexing.
1
Pith paper citing it
fields
cs.CY 1years
2025 1verdicts
REJECT 1representative citing papers
citing papers explorer
-
Comprehensive Framework for Evaluating Conversational AI Chatbots
A four-category checklist of standard chatbot metrics is proposed for financial services, without empirical validation or new metric definitions.