African American English text chatbots underperformed standard English, but spoken chatbots with an African American voice and mild AAE improved warmth, similarity, and engagement for AAE-speaking evaluators.
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Finding A Voice: Exploring the Potential of African American Dialect and Voice Generation for Chatbots
African American English text chatbots underperformed standard English, but spoken chatbots with an African American voice and mild AAE improved warmth, similarity, and engagement for AAE-speaking evaluators.