A qualitative case study of one IT services firm's agentic AI deployment identifies architectural governance mechanisms and distills seven operational lessons for balancing autonomy with accountability.
Seeing without knowing: Limitations of the transparency ideal and its application to algorithmic accountability
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Governance by Design: Architecting Agentic AI for Organizational Learning and Scalable Autonomy
A qualitative case study of one IT services firm's agentic AI deployment identifies architectural governance mechanisms and distills seven operational lessons for balancing autonomy with accountability.