SAGE is a new multi-agent benchmark that formalizes service SOPs as dynamic dialogue graphs to measure LLM agents on logical compliance and path coverage, uncovering an execution gap and empathy resilience across 27 models in 6 scenarios.
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SAGE: A Service Agent Graph-guided Evaluation Benchmark
SAGE is a new multi-agent benchmark that formalizes service SOPs as dynamic dialogue graphs to measure LLM agents on logical compliance and path coverage, uncovering an execution gap and empathy resilience across 27 models in 6 scenarios.