In a vignette study of 354 U.S. participants, deletion-based privacy controls outperformed all other controls in increasing willingness to engage with GenAI chatbots for emotional support, while technically complex controls like local-only processing and model training opt-outs reduced engagement.
SB 243: Artificial Intelli- gence: Chatbots.https://leginfo.legislature.ca.gov/faces/ billNavClient.xhtml?bill_id=202520260SB243, 2025
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The Impact of Security and Privacy Controls on Users' Emotional Engagement with Generative AI Chatbots
In a vignette study of 354 U.S. participants, deletion-based privacy controls outperformed all other controls in increasing willingness to engage with GenAI chatbots for emotional support, while technically complex controls like local-only processing and model training opt-outs reduced engagement.