A 7-person usability study found that a voice-based CMS is preferred for simple knowledge updates but loses to a graphical CMS as task complexity grows, even though content quality is comparable.
Evaluating the impact of hallucinations on user trust and satisfaction in llm-based systems
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Voice CMS: updating the knowledge base of a digital assistant through conversation
A 7-person usability study found that a voice-based CMS is preferred for simple knowledge updates but loses to a graphical CMS as task complexity grows, even though content quality is comparable.