Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
Newbold, Anja Thieme, Leigh Clark, Gavin Doherty, and Benjamin Cowan
2 Pith papers cite this work. Polarity classification is still indexing.
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High agreeableness in LLM voice assistants increases older adults' empathy perceptions and real-time explanations outperform history-based ones, but personality does not affect perceived intelligence.
citing papers explorer
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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The Differential Effects of Agreeableness and Extraversion on Older Adults' Perceptions of Conversational AI Explanations in Assistive Settings
High agreeableness in LLM voice assistants increases older adults' empathy perceptions and real-time explanations outperform history-based ones, but personality does not affect perceived intelligence.