A controlled study in an audio-streaming search app shows GUI agents match human task success and query patterns but use more search-centric, low-branching navigation while humans are content-centric and exploratory.
Foundations and Trends in Information Retrieval18(1-2), 1–261 (2024) 16 M
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Same Outcomes, Different Journeys: A Trace-Level Framework for Comparing Human and GUI-Agent Behavior in Production Search Systems
A controlled study in an audio-streaming search app shows GUI agents match human task success and query patterns but use more search-centric, low-branching navigation while humans are content-centric and exploratory.