Perceptions of humanness in speech-based IPAs are multidimensional, with users viewing the assistants as more formal, fact-based, impersonal, and less authentic than humans across eight identified themes.
ACM Transactions on Interactive Intelligent Systems (TiiS) 6, 4 (2016), 29
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Mapping Perceptions of Humanness in Speech-Based Intelligent Personal Assistant Interaction
Perceptions of humanness in speech-based IPAs are multidimensional, with users viewing the assistants as more formal, fact-based, impersonal, and less authentic than humans across eight identified themes.