In an eight-week state DOT pilot, employees' perceived usefulness of Microsoft 365 Copilot dropped significantly after hands-on use, while most initial champions became less enthusiastic.
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Persona Migration and Expectation Recalibration in Generative AI Adoption: A Longitudinal Study at a State Department of Transportation
In an eight-week state DOT pilot, employees' perceived usefulness of Microsoft 365 Copilot dropped significantly after hands-on use, while most initial champions became less enthusiastic.