A culturally embedded model called Expectations Management explains how smart-home AI practitioners balance organisational rights with cultural rites to shape, calibrate, and repair user expectations, yielding a five-phase design playbook.
Human Factors 63(8), 1371–1387 (2021)
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From Rights to Rites: Expectations Management in Smart-Home AI
A culturally embedded model called Expectations Management explains how smart-home AI practitioners balance organisational rights with cultural rites to shape, calibrate, and repair user expectations, yielding a five-phase design playbook.