A longitudinal qualitative study of 18 US users finds that LLMs deliver socioemotional support but also foster dependency, one-sided validation, and privacy risks because their designs prioritize engagement over well-being and lack care-based governance.
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IceBreaker applies resonance-aware interest distillation and interaction-oriented starter generation with preference alignment to create cold-start conversation openers, yielding +0.184% active days and +9.425% CTR gains in production A/B tests.
citing papers explorer
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Engagement-Optimized Care: When LLMs become Mental Health Infrastructure
A longitudinal qualitative study of 18 US users finds that LLMs deliver socioemotional support but also foster dependency, one-sided validation, and privacy risks because their designs prioritize engagement over well-being and lack care-based governance.
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IceBreaker for Conversational Agents: Breaking the First-Message Barrier with Personalized Starters
IceBreaker applies resonance-aware interest distillation and interaction-oriented starter generation with preference alignment to create cold-start conversation openers, yielding +0.184% active days and +9.425% CTR gains in production A/B tests.