On about 700 Starbucks reviews, SVM (91 percent) and BiLSTM (92 percent) outperformed eight other standard classifiers, in a routine benchmark with weak external validation.
Artificial Intelligence and Consumer Financial Behavior: A Systematic Literature Review and Agenda for Future Research,
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Dual-Model Sentiment Analysis of Consumer Reviews in the Retail Coffee Sector Using Machine Learning and Deep Learning Approaches
On about 700 Starbucks reviews, SVM (91 percent) and BiLSTM (92 percent) outperformed eight other standard classifiers, in a routine benchmark with weak external validation.