ProfiLLM infers chatbot users' IT/cybersecurity proficiency from their prompts, achieving a rapid initial reduction in profiling error in synthetic and limited human evaluations.
Technical support fundamentals, dell technologies technical customer support specialist, ibm technical support, google it support, 2025
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ProfiLLM: An LLM-Based Framework for Implicit Profiling of Chatbot Users
ProfiLLM infers chatbot users' IT/cybersecurity proficiency from their prompts, achieving a rapid initial reduction in profiling error in synthetic and limited human evaluations.