DuIVRS-2 deploys an LLM-driven IVR pipeline that processes 0.4 million calls per day at 83.9 percent task success rate using FSM-guided augmentation, selective CoT generation, and cooperative policy iteration.
ICASSP 2021-2021 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP) , pages=
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DuIVRS-2: An LLM-based Interactive Voice Response System for Large-scale POI Attribute Acquisition
DuIVRS-2 deploys an LLM-driven IVR pipeline that processes 0.4 million calls per day at 83.9 percent task success rate using FSM-guided augmentation, selective CoT generation, and cooperative policy iteration.