Mixed-methods study of 53 survey respondents and 16 interviewees reveals LLM refusals in mental health contexts as dynamic multi-phase experiences and proposes a framework for evaluation beyond binary compliance.
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Beyond the Single Turn: Reframing Refusals as Dynamic Experiences Embedded in the Context of Mental Health Support Interactions with LLMs
Mixed-methods study of 53 survey respondents and 16 interviewees reveals LLM refusals in mental health contexts as dynamic multi-phase experiences and proposes a framework for evaluation beyond binary compliance.