In a vignette study of 354 U.S. participants, deletion-based privacy controls outperformed all other controls in increasing willingness to engage with GenAI chatbots for emotional support, while technically complex controls like local-only processing and model training opt-outs reduced engagement.
A simple method to assess and report thematic saturation in qualitative research.PloS one 15, 5 (2020), e0232076
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The Impact of Security and Privacy Controls on Users' Emotional Engagement with Generative AI Chatbots
In a vignette study of 354 U.S. participants, deletion-based privacy controls outperformed all other controls in increasing willingness to engage with GenAI chatbots for emotional support, while technically complex controls like local-only processing and model training opt-outs reduced engagement.