Synthetic customer agents built from real bank data can mimic customer semantics and personality well enough to serve as scalable chatbot validation proxies.
Janet McColl-Kennedy, Paul Patterson, Amy Smith, and Michael Brady
1 Pith paper cite this work, alongside 791 external citations. Polarity classification is still indexing.
1
Pith paper citing it
791
external citations · OpenAlex
fields
cs.CL 1years
2026 1verdicts
CONDITIONAL 1representative citing papers
citing papers explorer
-
Large-Scale ChatBot Validation Through Customer Digital Twin Simulations
Synthetic customer agents built from real bank data can mimic customer semantics and personality well enough to serve as scalable chatbot validation proxies.