Patients randomized to access a pre-visit AI chatbot received 4.6 pp fewer prescriptions and 2.7 pp more diagnostic tests, reflecting the chatbot's encoded caution against medications and clean recommendations for testing.
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Directional AI Advice: Experimental Evidence from Healthcare
Patients randomized to access a pre-visit AI chatbot received 4.6 pp fewer prescriptions and 2.7 pp more diagnostic tests, reflecting the chatbot's encoded caution against medications and clean recommendations for testing.