In a 2x2 experiment with 50 mock clients, conversational AI and choice-based responses improved response clarity but lowered perceived dependability of an elicitation tool.
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"If we misunderstand the client, we misspend 100 hours": Exploring conversational AI and response types for information elicitation
In a 2x2 experiment with 50 mock clients, conversational AI and choice-based responses improved response clarity but lowered perceived dependability of an elicitation tool.