A socio-technical framework is derived by combining technology roadmapping with an ICT-centric innovation toolkit to guide the twin green-digital transition in global business services of multinational corporations, positioning GBS units as mediators between external pressures and AI innovations.
Roboti c process automation: strategic transformation lever for global business services?,
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Orchestrating the Twin Transition in Multinational Corporations: Technology Roadmapping for Green and Digital Global Business Services
A socio-technical framework is derived by combining technology roadmapping with an ICT-centric innovation toolkit to guide the twin green-digital transition in global business services of multinational corporations, positioning GBS units as mediators between external pressures and AI innovations.