Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).
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Users' Mental Models of Generative AI Chatbot Ecosystems
Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).