Interviews with 18 older adults show that AI safety interventions frequently disrupt emotional support-seeking, leading to calls for designs that respect users' pacing and preserve agency.
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A scoping review and empirical analysis produce a six-category taxonomy of factors driving AI non-development and abandonment, showing that practical issues like resource limits and organizational dynamics often outweigh ethical concerns in real decisions.
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Designing with Tensions: Older Adults' Emotional Support-Seeking Under System-Level Constraints in Conversational AI
Interviews with 18 older adults show that AI safety interventions frequently disrupt emotional support-seeking, leading to calls for designs that respect users' pacing and preserve agency.
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To Build or Not to Build? Factors that Lead to Non-Development or Abandonment of AI Systems
A scoping review and empirical analysis produce a six-category taxonomy of factors driving AI non-development and abandonment, showing that practical issues like resource limits and organizational dynamics often outweigh ethical concerns in real decisions.