A culturally embedded model called Expectations Management explains how smart-home AI practitioners balance organisational rights with cultural rites to shape, calibrate, and repair user expectations, yielding a five-phase design playbook.
Information, Communication & Society 24(13), 1940–1958 (2021) 13 From Rights to Rites — Expectations Management in Smart-Home AI
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From Rights to Rites: Expectations Management in Smart-Home AI
A culturally embedded model called Expectations Management explains how smart-home AI practitioners balance organisational rights with cultural rites to shape, calibrate, and repair user expectations, yielding a five-phase design playbook.