Proposes a behavioral model of positive friction to characterize beneficial obstacles in AI user experiences and developer processes, diagnose needs, and suggest design solutions.
Journal of Political Economy 112(S1), S164–S187 (Feb 2004)
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Exploring a Behavioral Model of "Positive Friction" in Human-AI Interaction
Proposes a behavioral model of positive friction to characterize beneficial obstacles in AI user experiences and developer processes, diagnose needs, and suggest design solutions.