A survey of emotionally-aware chatbots finding evolution from rule-based to neural methods with most systems including emotion classifiers based on affective resources.
Affect-Driven Dialog Generation
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abstract
The majority of current systems for end-to-end dialog generation focus on response quality without an explicit control over the affective content of the responses. In this paper, we present an affect-driven dialog system, which generates emotional responses in a controlled manner using a continuous representation of emotions. The system achieves this by modeling emotions at a word and sequence level using: (1) a vector representation of the desired emotion, (2) an affect regularizer, which penalizes neutral words, and (3) an affect sampling method, which forces the neural network to generate diverse words that are emotionally relevant. During inference, we use a reranking procedure that aims to extract the most emotionally relevant responses using a human-in-the-loop optimization process. We study the performance of our system in terms of both quantitative (BLEU score and response diversity), and qualitative (emotional appropriateness) measures.
fields
cs.CL 1years
2019 1verdicts
UNVERDICTED 1representative citing papers
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Emotionally-Aware Chatbots: A Survey
A survey of emotionally-aware chatbots finding evolution from rule-based to neural methods with most systems including emotion classifiers based on affective resources.