A six-month real-world deployment of a GenAI call-taking training system produced four lessons on delivery, rigor, resilience, and human factors drawn from 98,429 user interactions and organizational data.
Minimum training standards for public safety telecommunicators (apco ans 3.103.2-2015)
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Empowering 9-1-1 Calltaking Training with Generative AI: Experiences and Lessons Learned
A six-month real-world deployment of a GenAI call-taking training system produced four lessons on delivery, rigor, resilience, and human factors drawn from 98,429 user interactions and organizational data.