A UX paper claims eye-tracking and biometric feedback improve engagement and cognitive-load measurement, but its experimental evidence is unverifiable and its references are unreliable.
As UX researchers, we’ve long wrestled with a fundamental challenge: users don’t always know-or can’t articulate-what drives their interactions
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Eye-Tracking and Biometric Feedback in UX Research: Measuring User Engagement and Cognitive Load
A UX paper claims eye-tracking and biometric feedback improve engagement and cognitive-load measurement, but its experimental evidence is unverifiable and its references are unreliable.