Users treat human delegation for long tasks as a flexible compass but AI delegation as rigid railway tracks due to perceived AI limitations in inference and judgment.
InProceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems (CHI EA ’25)
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Compass vs Railway Tracks: Unpacking User Mental Models for Communicating Long-Horizon Work to Humans vs. AI
Users treat human delegation for long tasks as a flexible compass but AI delegation as rigid railway tracks due to perceived AI limitations in inference and judgment.