On a small, imbalanced sample of health chatbot app reviews, Gemini classified security and privacy concerns with 89% accuracy but missed 3 of 7 such reviews, while BART found all 7 with many false positives.
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Decoding User Concerns in AI Health Chatbots: An Exploration of Security and Privacy in App Reviews
On a small, imbalanced sample of health chatbot app reviews, Gemini classified security and privacy concerns with 89% accuracy but missed 3 of 7 such reviews, while BART found all 7 with many false positives.