Volunteer peer supporters in Singapore experience emotional labour, organisational gaps, and ambivalence toward AI, yielding design implications for human-centred support technologies.
Rodriguez, and Koustuv Saha
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"I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore
Volunteer peer supporters in Singapore experience emotional labour, organisational gaps, and ambivalence toward AI, yielding design implications for human-centred support technologies.