Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).
Title resolution pending
1 Pith paper cite this work, alongside 564 external citations. Polarity classification is still indexing.
1
Pith paper citing it
564
external citations · OpenAlex
citation-role summary
background 1
citation-polarity summary
fields
cs.HC 1years
2025 1verdicts
CONDITIONAL 1roles
background 1polarities
unclear 1representative citing papers
citing papers explorer
-
Users' Mental Models of Generative AI Chatbot Ecosystems
Interview study finds four user mental models of how GenAI chatbot ecosystems process data, with third-party ecosystems (ChatGPT/Expedia) understood more simply and trusted more than first-party ecosystems (Gemini/Google).