In a real insurance claims pipeline, an LLM identified claim parts in 27.6% of claims versus 1.8% for human handlers, scaling that step 14-fold while shifting the bottleneck to the investigation stage.
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AI-Enhanced Business Process Automation: A Case Study in the Insurance Domain Using Object-Centric Process Mining
In a real insurance claims pipeline, an LLM identified claim parts in 27.6% of claims versus 1.8% for human handlers, scaling that step 14-fold while shifting the bottleneck to the investigation stage.