Patients randomized to access a pre-visit AI chatbot received 4.6 pp fewer prescriptions and 2.7 pp more diagnostic tests, reflecting the chatbot's encoded caution against medications and clean recommendations for testing.
Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum,
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Directional AI Advice: Experimental Evidence from Healthcare
Patients randomized to access a pre-visit AI chatbot received 4.6 pp fewer prescriptions and 2.7 pp more diagnostic tests, reflecting the chatbot's encoded caution against medications and clean recommendations for testing.